Contact Us
We’re here to help! Have questions or need help, email our support team, especially if you’d like us to help with troubleshooting.
Support via Email
We typically respond to emails Monday through Friday, 9:00 AM to 5:00 PM. We’ll do our best to respond within a few business days, but our response times can vary depending on the volume of inquiries at any given time. Thanks for your patience!
Technical Questions
If you have a question about our product, use the email addresses below.
If you’re contacting us with a tech support issue or a bug report, please make sure to include the following information so that we can help you as quickly as possible. Details are important!
Bugs are difficult to fix if we can’t reproduce the issue on our end. When something isn’t working as expected, it helps to tell us:
- What did you try to do?
- What steps did you take to do that?
- What did you expect to happen?
- What happened instead?
Non-Technical Questions
Questions about billing, orders, and invoices can be sent to orders@coobii.com. Please include your order number or the name and email address used to purchase the product.
Rights of EU Citizens Under GDPR
Citizens of the EU may exercise their rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with their request. We recommend emailing the request to gdpr@coobii.com.